
“溝通”是能力 也是生產力
“溝通(tong)”是人(ren)(ren)(ren)與人(ren)(ren)(ren)之間的一(yi)種(zhong)交流方(fang)式,是人(ren)(ren)(ren)們(men)(men)在(zai)生產(chan)、生活中(zhong)(zhong)必須(xu)具備的一(yi)種(zhong)能力。工作(zuo)中(zhong)(zhong),我們(men)(men)看(kan)到(dao)有(you)(you)些(xie)人(ren)(ren)(ren)做起事(shi)來輕輕松松得心(xin)應手(shou),有(you)(you)些(xie)人(ren)(ren)(ren)忙(mang)忙(mang)碌碌卻沒有(you)(you)效率。當(dang)你(ni)仔細觀察(cha)會發(fa)現(xian),工作(zuo)輕松的人(ren)(ren)(ren)會積(ji)極(ji)和他人(ren)(ren)(ren)溝通(tong)交流,能更(geng)快地(di)找到(dao)工作(zuo)中(zhong)(zhong)的癥結(jie)所在(zai),更(geng)快更(geng)好(hao)的完成工作(zuo),而有(you)(you)些(xie)人(ren)(ren)(ren)只知道低頭蠻干,看(kan)似勤(qin)勤(qin)懇懇,其實毫無價值。
有一(yi)天,我(wo)例行(xing)(xing)日常(chang)巡(xun)檢到(dao)某(mou)崗(gang)(gang)(gang)位(wei)(wei)(wei)時(shi),崗(gang)(gang)(gang)位(wei)(wei)(wei)操(cao)作(zuo)人員告訴我(wo)壓(ya)(ya)(ya)濾(lv)(lv)泵(beng)(beng)近(jin)段時(shi)間經(jing)常(chang)出現(xian)漏水(shui)現(xian)象(xiang),維修(xiu)(xiu)頻繁,操(cao)作(zuo)工(gong)(gong)(gong)工(gong)(gong)(gong)作(zuo)量增(zeng)加(jia),為(wei)此(ci)我(wo)詢問(wen)了(le)維修(xiu)(xiu)班(ban)班(ban)長(chang)韓某(mou)。韓某(mou)說,壓(ya)(ya)(ya)濾(lv)(lv)機工(gong)(gong)(gong)作(zuo)快結束的(de)時(shi)候壓(ya)(ya)(ya)濾(lv)(lv)泵(beng)(beng)出水(shui)阻(zu)力增(zeng)大,使壓(ya)(ya)(ya)濾(lv)(lv)泵(beng)(beng)磨損增(zeng)大,易發(fa)生損壞,但(dan)(dan)是已(yi)經(jing)在壓(ya)(ya)(ya)濾(lv)(lv)泵(beng)(beng)出口加(jia)裝(zhuang)了(le)泄壓(ya)(ya)(ya)閥門(men)(men),可以在壓(ya)(ya)(ya)濾(lv)(lv)泵(beng)(beng)阻(zu)力增(zeng)大時(shi)進行(xing)(xing)泄壓(ya)(ya)(ya),從(cong)而防止水(shui)泵(beng)(beng)漏水(shui)。我(wo)隨后對整(zheng)件事進行(xing)(xing)調(diao)查時(shi)發(fa)現(xian),操(cao)作(zuo)工(gong)(gong)(gong)知道維修(xiu)(xiu)工(gong)(gong)(gong)在壓(ya)(ya)(ya)濾(lv)(lv)泵(beng)(beng)出口安裝(zhuang)閥門(men)(men),但(dan)(dan)是操(cao)作(zuo)工(gong)(gong)(gong)、維修(xiu)(xiu)工(gong)(gong)(gong)都不知道為(wei)什么(me)安裝(zhuang)閥門(men)(men),也不知道安裝(zhuang)的(de)閥門(men)(men)有什么(me)用,維修(xiu)(xiu)班(ban)長(chang)覺(jue)(jue)得崗(gang)(gang)(gang)位(wei)(wei)(wei)負責(ze)人會告知崗(gang)(gang)(gang)位(wei)(wei)(wei)工(gong)(gong)(gong),崗(gang)(gang)(gang)位(wei)(wei)(wei)負責(ze)人覺(jue)(jue)得維修(xiu)(xiu)工(gong)(gong)(gong)會告訴崗(gang)(gang)(gang)位(wei)(wei)(wei)工(gong)(gong)(gong),維修(xiu)(xiu)工(gong)(gong)(gong)覺(jue)(jue)得崗(gang)(gang)(gang)位(wei)(wei)(wei)上要求安裝(zhuang)的(de),他們一(yi)定知道閥門(men)(men)的(de)作(zuo)用。結果閥門(men)(men)安裝(zhuang)了(le)兩天,沒(mei)人使用過,壓(ya)(ya)(ya)濾(lv)(lv)泵(beng)(beng)還(huan)是出現(xian)頻繁漏水(shui)。從(cong)上述事件中(zhong)不難看出,其中(zhong)就差一(yi)次簡(jian)單的(de)溝(gou)通,一(yi)次相互之間的(de)簡(jian)單交流,造成了(le)工(gong)(gong)(gong)作(zuo)量增(zeng)加(jia)了(le),工(gong)(gong)(gong)作(zuo)效率反而降低了(le)。
我(wo)想說(shuo),對于(yu)維修(xiu)工(gong)(gong),溝通交(jiao)流(liu)真(zhen)的(de)(de)很重要。在(zai)這個競爭(zheng)激烈的(de)(de)時代,提(ti)高(gao)(gao)生(sheng)(sheng)產(chan)(chan)力(li)(li)(li),才(cai)能提(ti)高(gao)(gao)競爭(zheng)力(li)(li)(li)。我(wo)們(men)的(de)(de)維修(xiu)工(gong)(gong)水平,有(you)(you)的(de)(de)人(ren)(ren)說(shuo)某(mou)人(ren)(ren)能力(li)(li)(li)高(gao)(gao),有(you)(you)的(de)(de)人(ren)(ren)能力(li)(li)(li)差,是(shi)(shi)某(mou)些人(ren)(ren)真(zhen)的(de)(de)笨嗎?不(bu)是(shi)(shi)!是(shi)(shi)因(yin)為有(you)(you)的(de)(de)人(ren)(ren)在(zai)工(gong)(gong)作中(zhong),懂(dong)得與設備操作人(ren)(ren)員多交(jiao)流(liu),平時向其他維修(xiu)工(gong)(gong)多學習(xi),從(cong)而促進了(le)(le)維修(xiu)水平的(de)(de)提(ti)升(sheng),而有(you)(you)的(de)(de)人(ren)(ren)我(wo)行我(wo)素,自命不(bu)凡,或者(zhe)工(gong)(gong)作得過(guo)且過(guo),當一天和尚(shang)撞一天鐘,從(cong)不(bu)與他人(ren)(ren)溝通。這就(jiu)造成了(le)(le)從(cong)表(biao)面(mian)上看有(you)(you)些人(ren)(ren)能力(li)(li)(li)高(gao)(gao),有(you)(you)些人(ren)(ren)能力(li)(li)(li)差。善(shan)于(yu)“溝通”是(shi)(shi)一種能力(li)(li)(li),是(shi)(shi)提(ti)高(gao)(gao)工(gong)(gong)作能力(li)(li)(li)的(de)(de)方法。工(gong)(gong)作能力(li)(li)(li)提(ti)高(gao)(gao)了(le)(le),整體維修(xiu)工(gong)(gong)的(de)(de)維修(xiu)水平提(ti)升(sheng)了(le)(le),設備運轉率提(ti)高(gao)(gao)了(le)(le),這就(jiu)保證了(le)(le)生(sheng)(sheng)產(chan)(chan)的(de)(de)正常開展。所以說(shuo)“溝通”也是(shi)(shi)生(sheng)(sheng)產(chan)(chan)力(li)(li)(li)。